RIVERSIDE’S PRODUCT GUARANTEE
Riverside Manufacturing Company is proud of its quality products. Any product which is flawed should be returned immediately and we will gladly replace it.
Certain products are not returnable…worn, laundered, special cut, and garments with embroidered individual names. Company identified embroidered garments are non-returnable unless covered by an enhanced inventory agreement. Riverside Manufacturing Company will accept return items up to 60 days from invoice date.
If you would like a Return Material Authorization (RMA), please call our Customer Service Department at
1-800-841-8677. This will expedite service.
Flame resistant garments may be returned for exchange or credit provided hang tags and labels have not been removed and the garment is unused, has not been laundered or dry cleaned, and is in resalable condition. Garments received in any other condition will be rejected and returned to the customer. This policy is for the protection of all customers using flame resistant garments.
Note: Packages containing soiled garments will be considered contaminated and returned to the customer.